Six Sigma

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SIX SIGMA


The Six Steps of the Six Sigma

Step 1 : Identify the product you create or the service you pro

Step 2 : Identify the Customer(s) for your product or service

Step 3 : Identify your needs (to provide product/service so that it satisfies the Customer)

Step 4 : Define the process for doing your work

Step 5 : Mistake-proof the process and eliminate wasted efforts using

Step 6 : Ensure continuous improvement by measuring, analyzing and controlling the improved process using


Then the Six Questions :

Question 1 : What do you do ?

Question 2 : Who uses your poducts and services ?

Question 3 : What do you need to do your work ?

Question 4 : How do you do your work ?

Question 5 : How can you do your work better ?

Question 6 : How perfectly are you doing your customer-focussed work ?


The origins of the Six Sigma
To be continued ...... . . .